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- O-RAN PlugFests enable well-organized testing and integration of O-RAN-based products and solutions in a neutral, cooperative environment
- Participants at the O-RAN Global PlugFest Fall 2024 demonstrated progress in diverse areas of open and intelligent RAN solutions
- The PlugFest was co-hosted by 29 operators, OTICs, and academic and research institutions in 28 labs around the globe
- A total of 115 companies and institutions participated, with some involved in multiple venues
BONN, Germany, Dec. 6, 2024 /PRNewswire/ -- The O-RAN ALLIANCE (O-RAN) today announced successful completion of its ninth PlugFest: the O-RAN ALLIANCE Global PlugFest Fall 2024.
O-RAN ALLIANCE co-sponsors semi-annual Global PlugFests, hosted by operators, Open Testing and Integration Centres (OTICs), and academic and research institutions, to enable efficient progress of developing products and solutions based on O-RAN specifications. Any company with O-RAN membership is free to participate and benefit from well organized testing and integration in a neutral, cooperative environment. Efforts at O-RAN PlugFests are prioritized in themes to maintain focus on key areas.
Each O-RAN PlugFest advances the development of innovative O-RAN based technologies and solutions. Participants at the O-RAN Global PlugFest Fall 2024 demonstrated progress in diverse areas, including:
- Performance improvements of open and interoperable RAN in combination with intelligent network management functions, based on Near-Real-Time and Non-Real-Time RAN Intelligent Controllers (RIC)
- RIC solutions newly developed by providers, operators and academic institutions
- Network energy savings measured according to ETSI energy efficiency test specifications
- Using open source software to deliver RAN functions
- Test automation and delivery of repeatable results consistent across different test labs
- Point-to-Multipoint Open Fronthaul transport for reducing network power consumption and the number of required devices
- Multi-operator Service Management and Orchestration (SMO) to enhance adaptability, security, and resilience of the RAN for public safety and peacekeeping missions
- O-RAN conformance and interoperability testing of products from an increasing number of providers
O-RAN Global PlugFest Fall 2024 took place at 11 venues, co-hosted by 29 operators, OTICs, and academic and research institutions. It was conducted from August to November 2024 in 28 labs across Asia, Europe, and North America. The PlugFest had in total 115 participating companies and institutions, some of which participated in more than one venue.
O-RAN ALLIANCE plans to include details from the O-RAN Global PlugFest Fall 2024 into its PlugFest Virtual Showcase early next year.
"On top of its specification efforts, the O-RAN ALLIANCE facilitates the delivery of its mission through its PlugFests, Certification and Badging Program for O-RAN based products, and support of open source software development," said Chih-Lin I, Co-chair of O-RAN ALLIANCE's Technical Steering Committee and China Mobile Chief Scientist, Wireless Technologies, China Mobile Research Institute. "At each PlugFest we see a shift towards more advanced and more complex innovative solutions capable of delivering tangible value for mobile network deployments. Thank you to PlugFest hosts and labs for enabling a cooperative environment and to all participants for their progress in developing O-RAN based products and solutions."
Participants in O-RAN ALLIANCE Global PlugFest Fall 2024
O-RAN ALLIANCE appreciates high interest from the community in testing and integration at the O-RAN Global PlugFest Fall 2024 and would like to recognize hosts, labs and participants, including:
Acentury, Accuver, AMD, Analog Devices, AT&T, Auray Technology, Boost Mobile, Broadcom, CableLabs, Calnex Solutions, Capgemini Engineering, CommScope, CS, Dell Technologies, Delta Electronics, Deutsche Telekom, Digital Catapult, EANTC, Ericsson, Eridan Communications, ETRI, EURECOM, Feel@ware, Fujitsu, Future Connections, G REIGNS, HCL Technologies, Hewlett Packard Enterprise, HFR, highstreet technologies, Infinera, Intel, Iowa State University (ARA), IS-Wireless, ITRI, Juniper Networks, KDDI, Keysight Technologies, Kumoh National Institute of Technology, KyungHee University, LG Electronics, LG Uplus, LITEON, Mavenir, Metanoia Communications, MTI, NEC, Nokia, The North American OTIC in the Raleigh-Durham Research Triangle Park Area (AERPAW), Northeastern University, NTT DOCOMO, NVIDIA, ONF, Orange, Pegatron, Quanta Cloud Technology, Radisys, Rakuten Mobile, Rakuten Symphony, Red Hat, Rohde & Schwarz, Rutgers University (COSMOS/WINLAB), SAMJI ELECTRONICS, Samsung Electronics, Singapore University of Technology and Design, SK Telecom, SoftBank, SOLiD, Software Radio Systems, Spirent Communications, Sumitomo Electric Industries, Supermicro, SUSE, SynaXG, Teledyne LeCroy Xena, TELUS, TIM, TTA, University of New Hampshire InterOperability Laboratory (UNH-IOL), University of Utah (POWDER), Verizon, VIAVI Solutions, Viettel High Technology Industries, Vodafone, VVDN Technologies, Wave Electronics, Wind River, WNC, Xelera Technologies, YRP R&D Promotion Committee, Zinkworks.
About O-RAN ALLIANCE
The O-RAN ALLIANCE is a world-wide community of more than 300 mobile operators, vendors, and research & academic institutions operating in the Radio Access Network (RAN) industry. As the RAN is an essential part of any mobile network, the O-RAN ALLIANCE's mission is to re-shape the industry towards more intelligent, open, virtualized and fully interoperable mobile networks. The new O-RAN specifications enable a more competitive and vibrant RAN supplier ecosystem with faster innovation to improve user experience. O-RAN based mobile networks at the same time improve the efficiency of RAN deployments as well as operations by mobile operators. To achieve this, the O-RAN ALLIANCE publishes new RAN specifications, releases open software for the RAN, and supports its members in integration and testing of their implementations.
For more information, please visit www.o-ran.org.
- O-RAN PlugFests enable well-organized testing and integration of O-RAN-based products and solutions in a neutral, cooperative environment
- Participants at the O-RAN Global PlugFest Fall 2024 demonstrated progress in diverse areas of open and intelligent RAN solutions
- The PlugFest was co-hosted by 29 operators, OTICs, and academic and research institutions in 28 labs around the globe
- A total of 115 companies and institutions participated, with some involved in multiple venues
BONN, Germany, Dec. 6, 2024 /PRNewswire/ -- The O-RAN ALLIANCE (O-RAN) today announced successful completion of its ninth PlugFest: the O-RAN ALLIANCE Global PlugFest Fall 2024.
O-RAN ALLIANCE co-sponsors semi-annual Global PlugFests, hosted by operators, Open Testing and Integration Centres (OTICs), and academic and research institutions, to enable efficient progress of developing products and solutions based on O-RAN specifications. Any company with O-RAN membership is free to participate and benefit from well organized testing and integration in a neutral, cooperative environment. Efforts at O-RAN PlugFests are prioritized in themes to maintain focus on key areas.
Each O-RAN PlugFest advances the development of innovative O-RAN based technologies and solutions. Participants at the O-RAN Global PlugFest Fall 2024 demonstrated progress in diverse areas, including:
- Performance improvements of open and interoperable RAN in combination with intelligent network management functions, based on Near-Real-Time and Non-Real-Time RAN Intelligent Controllers (RIC)
- RIC solutions newly developed by providers, operators and academic institutions
- Network energy savings measured according to ETSI energy efficiency test specifications
- Using open source software to deliver RAN functions
- Test automation and delivery of repeatable results consistent across different test labs
- Point-to-Multipoint Open Fronthaul transport for reducing network power consumption and the number of required devices
- Multi-operator Service Management and Orchestration (SMO) to enhance adaptability, security, and resilience of the RAN for public safety and peacekeeping missions
- O-RAN conformance and interoperability testing of products from an increasing number of providers
O-RAN Global PlugFest Fall 2024 took place at 11 venues, co-hosted by 29 operators, OTICs, and academic and research institutions. It was conducted from August to November 2024 in 28 labs across Asia, Europe, and North America. The PlugFest had in total 115 participating companies and institutions, some of which participated in more than one venue.
O-RAN ALLIANCE plans to include details from the O-RAN Global PlugFest Fall 2024 into its PlugFest Virtual Showcase early next year.
"On top of its specification efforts, the O-RAN ALLIANCE facilitates the delivery of its mission through its PlugFests, Certification and Badging Program for O-RAN based products, and support of open source software development," said Chih-Lin I, Co-chair of O-RAN ALLIANCE's Technical Steering Committee and China Mobile Chief Scientist, Wireless Technologies, China Mobile Research Institute. "At each PlugFest we see a shift towards more advanced and more complex innovative solutions capable of delivering tangible value for mobile network deployments. Thank you to PlugFest hosts and labs for enabling a cooperative environment and to all participants for their progress in developing O-RAN based products and solutions."
Participants in O-RAN ALLIANCE Global PlugFest Fall 2024
O-RAN ALLIANCE appreciates high interest from the community in testing and integration at the O-RAN Global PlugFest Fall 2024 and would like to recognize hosts, labs and participants, including:
Acentury, Accuver, AMD, Analog Devices, AT&T, Auray Technology, Boost Mobile, Broadcom, CableLabs, Calnex Solutions, Capgemini Engineering, CommScope, CS, Dell Technologies, Delta Electronics, Deutsche Telekom, Digital Catapult, EANTC, Ericsson, Eridan Communications, ETRI, EURECOM, Feel@ware, Fujitsu, Future Connections, G REIGNS, HCL Technologies, Hewlett Packard Enterprise, HFR, highstreet technologies, Infinera, Intel, Iowa State University (ARA), IS-Wireless, ITRI, Juniper Networks, KDDI, Keysight Technologies, Kumoh National Institute of Technology, KyungHee University, LG Electronics, LG Uplus, LITEON, Mavenir, Metanoia Communications, MTI, NEC, Nokia, The North American OTIC in the Raleigh-Durham Research Triangle Park Area (AERPAW), Northeastern University, NTT DOCOMO, NVIDIA, ONF, Orange, Pegatron, Quanta Cloud Technology, Radisys, Rakuten Mobile, Rakuten Symphony, Red Hat, Rohde & Schwarz, Rutgers University (COSMOS/WINLAB), SAMJI ELECTRONICS, Samsung Electronics, Singapore University of Technology and Design, SK Telecom, SoftBank, SOLiD, Software Radio Systems, Spirent Communications, Sumitomo Electric Industries, Supermicro, SUSE, SynaXG, Teledyne LeCroy Xena, TELUS, TIM, TTA, University of New Hampshire InterOperability Laboratory (UNH-IOL), University of Utah (POWDER), Verizon, VIAVI Solutions, Viettel High Technology Industries, Vodafone, VVDN Technologies, Wave Electronics, Wind River, WNC, Xelera Technologies, YRP R&D Promotion Committee, Zinkworks.
About O-RAN ALLIANCE
The O-RAN ALLIANCE is a world-wide community of more than 300 mobile operators, vendors, and research & academic institutions operating in the Radio Access Network (RAN) industry. As the RAN is an essential part of any mobile network, the O-RAN ALLIANCE's mission is to re-shape the industry towards more intelligent, open, virtualized and fully interoperable mobile networks. The new O-RAN specifications enable a more competitive and vibrant RAN supplier ecosystem with faster innovation to improve user experience. O-RAN based mobile networks at the same time improve the efficiency of RAN deployments as well as operations by mobile operators. To achieve this, the O-RAN ALLIANCE publishes new RAN specifications, releases open software for the RAN, and supports its members in integration and testing of their implementations.
For more information, please visit www.o-ran.org.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
O-RAN ALLIANCE Global PlugFest Fall 2024 Showcased Advancement of Open and Intelligent RAN Solutions
Enable "Anywhere, Anytime" Customer Engagement with Sobot Omnichannel AI and Scenario-Based AI
SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong performance implies Sobot's great progress in improving customer experience, especially since the launch of its "AI-First" strategy.
Sobot's Five-AI System Delivers Seamless and Connected Customer Engagement
As customer interactions become increasingly frequent and complex, businesses are turning to AI to support customer engagement across multiple channels and scenarios. In response, Sobot introduced its "Five-AI" system earlier this year, comprising Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI and Secure AI.
Among these features, Omnichannel AI and Scenario-Based AI form the foundation, addressing the most pressing challenges in modern customer engagement. A study shows that companies employing an omnichannel strategy enjoy 90% higher customer retention rates and 18.86% higher customer engagement rates, highlighting the significance of connected, scenario-driven AI solutions.
The rising trends well align with Sobot's "Five-AI" system. Beyond providing basic AI features, Sobot is deeply rooted in real-world applications, designed to meet the demands of multiple industries, particularly retail and ecommerce.
Sobot Omnichannel AI Enables Customer Connection at Every Touchpoint
A G2 reviewer shared how Sobot helps in addressing their challenges: "Our agents used to struggle with switching between channels, but Sobot's omnichannel solution changed that. It unifies our website, apps, social media, email and phone support into one platform powered by strong AI. Designed to solve ecommerce issues like product recommendations, order tracking, returns, refunds and more, it feels built for how ecommerce really works."
Sobot Omnichannel AI seamlessly integrates with self-owned websites, major ecommerce platforms, email, live chat and mainstream social media platforms like Facebook, Instagram, WhatsApp and beyond. Besides these online messaging channels, Sobot also supports the voice channel, extending AI-powered customer service to phone interactions.
Sobot unifies all these channels into a consolidated workbench, eliminating data silos and facilitating customer service agents' operation. By delivering seamless and context-aware customer experience across every channel, Sobot's Omnichannel AI directly responds to the needs highlighted in G2 reviews, thus showing its critical role in Sobot's strong performance.
Sobot Scenario-Based AI Supports Every Stage of the Customer Journey
While offering essential AI features to ensure smooth daily operations, Sobot never stops in advancing its AI customer contact system. Having served over 10,000 customers from diverse industries, Sobot has proposed Scenario-Based AI—an AI customer contact system designed to adapt to the issues of specific business environments, especially in fast-moving sectors like retail and ecommerce.
Sobot Scenario-Based AI covers the full lifecycle of ecommerce customer engagement:
- Pre-sales: Respond to 24/7 inquiries instantly, converting browsers into buyers.
- In-purchase: Make personalized recommendations, increasing sales volume and revenue.
- After-sales: Handle delivery, return and refund issues, improving customer satisfaction and loyalty.
- Retention & Growth: Use AI insight and tailored promotions to attract repeat purchases, completing a closed-loop journey that leads customers back to pre-sales stage.
Beyond ecommerce, Sobot Scenario-Based AI also supports real-world applications across industries like healthcare, finance, education and more industries, adapting to different customers' needs. A CX leader from an ecommerce company shared on G2:"Sobot's AI customer contact solution helps us support customers throughout the purchasing journey, and continues to perform well during peak periods like promotions or holidays. Its flexibility and versatility have impresses us greatly."
Sobot's CEO Explains How the Five-AI System Enables Customer-Centric Engagement
"Instead of letting customers struggle to find businesses, we help businesses meet customers where they are." said Xu, CEO of Sobot. "To make this possible, we designed our Five-AI system—comprising Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI, and Secure AI—to support seamless and context-aware customer engagement across all channels and stages of the customer journey. And it turns out to take effect."
Guided by this vision, Sobot ensures businesses can deliver consistent, personalized, and efficient interactions even during peak periods, while adapting to evolving customer needs. The impact of this customer-centric approach is also reflected in Sobot's G2 recognition, reinforcing why users across industries continue to validate and recommend Sobot's solutions.
For more information, please visit https://www.sobot.io/.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Shines in G2 Winter 2026: A New Benchmark in AI Customer Service
