Over 50 international guests, including foreign government officials, scholars and experts, on Tuesday visited the 12345 Beijing Citizen Hotline Service Center headquarters, where they were impressed by the professionalism of the operators and the efficient troubleshooting process.
The visit, which was a side event of the two-day Beijing Forum on Swift Response to Public Complaints (SRPC), provided the international guests a firsthand look at the center.
The visitors, aided by simultaneous voice translators, were shown around to observe how complaints are swiftly managed at the center.
The 12345 hotline, a key tool for Beijing residents to voice their concerns, ensures that once a complaint is filed, it is quickly directed to a related local government or a public service department for resolution.
The guests were given a tour of the intelligent platform that manages the 12345 hotline, which integrates smart reception, complaint dispatching, evaluation, and analysis. This digital platform is integral to Beijing's urban governance, using big data to prioritize urgent issues and ensure precise and efficient responses.
Thanks to the big data analysis, the system can pinpoint the most urgent problems with the highest concerns, and then take precise measures.
Over the past six years, the 12345 citizen hotline service has handled 150 million complaints and inquiries from the public and enterprises.
The resolution rate of appeals has increased from 53 percent to 97 percent, and the satisfaction rate among people whose appeals have been resolved has increased from 65 percent to 97 percent.
The Beijing Forum on Swift Response to Public Complaints closed on Thursday in Beijing. The permanent theme of the forum is "People's City, Better Future", and the 2024 forum theme was "Modernizing for People-Centered Urban Governance."
Int'l guests visit Beijing citizen hotline service headquarters
Iran's official news agency IRNA said on Sunday the country has rejected taking part in the second round of the peace talks with the United States, after U.S. President Donald Trump said new negotiations would take place in Pakistan on Monday evening.
"My Representatives are going to Islamabad, Pakistan -- They will be there tomorrow evening, for Negotiations," Trump wrote in his Truth Social post on Sunday.
Trump also said that the U.S. has offered a "fair and reasonable" deal, and if Iran reject the deal, the U.S. will "knock out every single Power Plant, and every single Bridge, in Iran."
Iran's absence from the second round of talks "stems from what it called Washington's excessive demands, unrealistic expectations, constant shifts in stance, repeated contradictions, and the ongoing naval blockade, which it considers a breach of the ceasefire," IRNA said in a post on its English account on social media platform X.
In another report published in Farsi, IRNA said reports released about the second round of peace talks between Tehran and Washington in Islamabad are "not true."
It described the reports released by the United States as part of a "media game and in line with the blame game" to pressure Iran, stressing that the U.S. "excessive, illogical and unrealistic demands, frequent changing of positions, constant contradictory remarks, continuation of the so-called naval blockade" have so far prevented the negotiations' progress.
IRNA added under the present circumstances, there is "no bright prospect" for fruitful negotiations.
On Feb. 28, Israel and the United States launched joint attacks on Tehran and several other Iranian cities, killing Iran's then Supreme Leader Ali Khamenei, along with senior military commanders and civilians. Iran responded by launching waves of missile and drone strikes targeting Israel and U.S. bases and assets in the Middle East, and exercising tight control over the Strait of Hormuz.
A ceasefire was achieved between the warring parties on April 8, which was followed by lengthy talks between the Iranian and U.S. delegations in Pakistan's capital Islamabad on April 11 and 12. After the peace negotiations in Islamabad collapsed, the United States imposed its own blockade on the waterway.
The Iranian and U.S. delegations were reportedly expected to hold another round of peace talks in Pakistan soon.
Trump affirms new round of talks in Pakistan while Iran rejects
