ServiceNow Enhances Its Workflow Data Fabric With New Ecosystem to Power AI agents and Workflows With Real-Time Intelligence

LAS VEGAS--(BUSINESS WIRE)--May 7, 2025--

Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, unveiled new Workflow Data Fabric capabilities, including a data ecosystem built to power AI agents and workflows with real-time intelligence. The new Workflow Data Network is a broad ecosystem of data platforms, applications, and enterprise tools that enhance Workflow Data Fabric and connect, understand, and take action from any data source, all on the ServiceNow AI Platform. To help customers better manage data assets in this agentic AI era, ServiceNow also announced its intent to acquire data.world to deliver innovative data catalog and governance solutions.

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As AI adoption accelerates, enterprises face a critical challenge: siloed and inaccessible data limits the effectiveness of AI and workflows, slows decision-making, and hinders innovation. Gartner predicts that through 2026, organizations will abandon 60% of AI projects due to a lack of AI-ready data. 1 Workflow Data Network directly addresses this challenge by connecting a powerful ecosystem of trusted data partnerships, enabling secure and compliant activation of data across environments. By embedding external data into workflows, it empowers AI agents with full context – helping to ensure more informed decisions, faster actions, and greater accuracy. This enhanced insight helps accelerate decision-making and boost ROI, enabling organizations to unlock the full potential of AI-driven workflows.

“As part of the Workflow Data Network, ServiceNow is working with some of the largest companies in the world to eliminate data silos head-on, enabling enterprises to accelerate AI adoption at scale,” said Gaurav Rewari, senior vice president and general manager of data and analytics products at ServiceNow. “By providing AI and workflows with real-time access to data from any source, ServiceNow unlocks the ability to act on insights faster and more effectively, empowering customers to make quicker, more confident decisions and respond to solve problems with greater agility and precision.”

Enterprise-ready integrations for insight-to-action workflows

Workflow Data Network empowers organizations to move from fragmented insights to enterprise-wide action – connecting AI to a dynamic ecosystem of partners that make data accessible and actionable across the ServiceNow AI Platform. With over 100 integrations across structured and unstructured, real-time and historical, and both internal and third-party sources, Workflow Data Network is designed to provide secure, flexible access to data – whether connected in place or brought into ServiceNow.

Zero Copy connectors to platforms like Amazon Redshift, Databricks, Google Cloud BigQuery, Microsoft SQL Server, Oracle, Snowflake, Cloudera, and Teradata deliver secure, scalable access to diverse data types. These connectors allow enhanced governance, compliance, and security while helping to reduce operational costs by eliminating manual data movement. Strategic partnerships with Adobe, Boomi, Microsoft, and Oracle integrate preferred applications and pre-built templates directly into the ServiceNow AI Platform to supercharge workflow automations across departments and functions. ServiceNow’s open framework also connects seamlessly to RaptorDB Pro and over 50 open-source databases, enabling enterprises the flexibility to use the data platform of their choice. Workflow Data Network and Workflow Data Fabric fuel AI-driven workflows, streamlines decision-making, and delivers faster, smarter outcomes across the enterprise.

As the Workflow Data Network continues to expand, ServiceNow also announced a strategic partnership with Amazon Web Services (AWS), bringing zero copy with Amazon Redshift to the ecosystem. The solution – part of the ServiceNow Workflow Data Network ecosystem – will unlock real-time insights, increase AI driven actions and create seamless enterprise data unification. AWS joins the growing network of data platforms powering ServiceNow’s AI Platform, enabling customers to unify enterprise data across environments and trigger real-time workflows from AWS-derived insights.

ServiceNow to enhance AI agent understanding and deepen enterprise data intelligence and governance with acquisition of data.world

To further strengthen the ServiceNow AI Platform and expand the capabilities of Workflow Data Fabric, ServiceNow today announced it signed a definitive agreement to acquire data.world, a leader in enterprise data cataloging and governance.

data.world’s simple, smart, and powerful data catalog and data governance platform will be brought into the ServiceNow AI Platform, allowing customers to enrich data with meaning, context, and relationships — all while enabling AI agents and workflows to operate.

From pinpointing the right data source to seamlessly connecting it with the correct processes and people, ServiceNow helps customers make their data estate AI-ready. By enabling organizations to govern and orchestrate their entire data lifecycle from a single platform, customers can capture and connect all assets, people data, and knowledge in bite-sized, connected insights that fuel action and make ServiceNow’s AI interactions more specific, reliable, and actionable.

“At data.world, our mission has always been to turn data chaos into clarity, and now, together with ServiceNow, we’ll be able to take that mission further across the enterprise,” said Brett Hurt, CEO and co-founder of data.world. “By bringing our powerful data catalog and governance platform into the ServiceNow AI Platform, we will help customers unlock the full potential of their data with more trust, context, and control.”

“To truly harness the power of AI, enterprises need more than data—they need trusted, connected intelligence,” Rewari continued. “data.world’s data catalog and modern governance capabilities will supercharge ServiceNow’s Workflow Data Fabric, giving every AI agent and workflow the context it needs to drive smarter, faster outcomes. Together, we’re expanding what’s possible with AI in the enterprise, and turning data into action, all on one platform for AI business transformation.”

ServiceNow signed a definitive agreement to acquire data.world in May 2025. Financial terms of the deal were not disclosed.

Accelerating the agentic AI future

Data is the lifeblood of AI. Workflow Data Network ensures AI agents can access enterprise-wide data in real-time. These integrations allow AI to trigger workflows instantly, providing deeper insights and enabling faster, smarter decisions. Combined with data.world’s built-in data governance and intelligent data catalog, ServiceNow is empowering AI agents to act with confidence, clarity, and speed. It’s a critical foundation for scaling agentic AI that’s not only fast, but trusted.

Cloudera

“Trusted data is the foundation for AI that drives real business outcomes. At Cloudera, we empower the world’s largest enterprises to turn their data into actionable insights, securely and at scale. Our collaboration with ServiceNow brings this vision to life,” said Charles Sansbury, chief executive officer, Cloudera. “By combining Cloudera’s enterprise data platform with the ServiceNow AI Platform, we’re enabling autonomous operations and smarter decision-making across the enterprise. Together, we are making AI smarter, faster, and more impactful across the enterprise.”

Databricks

“Databricks is excited to partner with ServiceNow as part of the Workflow Data Network,” said Michael Kiermaier, senior vice president, business strategy and operations, Databricks. “Together, we’re helping customers combine the advanced analytics and AI of Databricks’ Data Intelligence Platform with ServiceNow’s AI Platform to deliver real-time, business critical use cases.”

Google Cloud

"Google Cloud and ServiceNow have a rich history of working together to ensure that the best of Google Cloud is fully integrated into the ServiceNow AI Platform like combining ServiceNow's Workflow Data Fabric into Google Big Query,” said Thomas Kurian, chief executive officer, Google Cloud. “We're excited to bring our joint capabilities to customers so they can access the right information to take the right action.”

Snowflake

"Snowflake is advancing data innovation through our expanded partnership with ServiceNow, joining the Workflow Data Network ecosystem to deliver a bidirectional, zero copy integration through Workflow Data Fabric,” said Christian Kleinerman, executive vice president of product, Snowflake. “By uniting the Snowflake AI Data Cloud's powerful analytics and AI capabilities with ServiceNow's real-time workflows and automation, customers can securely connect data, accelerate decisions, and power AI-driven outcomes—without moving or duplicating data."

Teradata

"Agentic AI is revolutionizing enterprise business processes. At Teradata we work with the world’s most innovative enterprises and we’re thrilled to join the ServiceNow Workflow Data Network to power these agentic autonomous operations. As Teradata’s AI and data platform processes and learns from the critical information being created throughout today’s enterprise, ServiceNow applies these insights to intelligent workflows that proactively drive outcomes at scale,” said Dan Spurling, senior vice president, product management, Teradata. “For our customers, the possibilities are transformative. Imagine awareness of problems before they happen and having autonomous agents intervene. Imagine agents that proactively flag customers likely to churn and initiate preventative actions. Imagine detecting risk from financial transactions and triggering prevention or remediation. The use cases across industries are endless.”

Availability

Workflow Data Network is available.

Additional information

1 Gartner Press Release, “Lack of AI-Ready Data Puts AI Projects at Risk” February 26, 2025. https://www.gartner.com/en/newsroom/press-releases/2025-02-26-lack-of-ai-ready-data-puts-ai-projects-at-risk

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Use of forward‑looking statements

This press release contains "forward‑looking statements" about the expectations, beliefs, plans, intentions, and strategies relating to, among other things, ServiceNow’s proposed acquisition of data.world. Such forward‑looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation, inability or delays in assimilating or integrating data.world’s technology into our platform; inability to retain employees of data.world after the transaction closes; unanticipated obligations or liabilities related to data.world’s legacy business; potential adverse tax consequences; and disruption to our business and diversion of management attention and other resources. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.

About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

ServiceNow Enhances Its Workflow Data Fabric With New Ecosystem to Power AI agents and Workflows With Real-Time Intelligence

Uvira, CONGO (AP) — A climate of fear reigned Saturday in Uvira, a strategic city in eastern Congo, days after it fell to the Rwanda -backed M23 group, as fighting in the region escalated despite a U.S. mediated peace deal.

The Associated Press gained rare access to the city, which was the Congo government’s last major foothold in South Kivu province after the provincial capital of Bukavu fell to the rebels in February. Its capture allows the rebels to consolidate a broad corridor of influence across the east.

M23 said it took control of Uvira earlier this week, following a rapid offensive launched at the start of the month. Along with the more than 400 people killed, about 200,000 have been displaced, regional officials say.

On Saturday, the situation in Uvira still had not returned to normal. There was absolute silence and no traffic, apart from military jeeps circulating on the empty streets. The banks were closed and people have not resumed their jobs — only a few dared to go out during the day, and no one ventured outside after sunset, with armed M23 fighters patrolling the city.

“Some people left the city, but we stayed," Maria Esther, a 45-year-old mother of 10, told AP. “But the situation hasn’t returned to normal, we haven’t resumed our usual activities because there’s no money circulating.”

Joli Bulambo, another resident of Uvira, said: “People thought that the situation that had happened in Goma with the deaths would be the same here in Uvira, but fortunately, there were not many deaths because God helped."

The rebels’ latest offensive comes despite a U.S.-mediated peace agreement signed last week by the Congolese and Rwandan presidents in Washington.

The United States accused Rwanda of violating the agreement by backing a deadly new rebel offensive in the mineral-rich eastern Congo, and warned that the Trump administration will take action against “spoilers” of the deal.

The accord didn’t include the rebel group, which is negotiating separately with Congo and agreed earlier this year to a ceasefire that both sides accuse the other of violating. However, it obliges Rwanda to halt support for armed groups like M23 and work to end hostilities.

Marco Rubio, U.S. Secretary of State, said on X on Saturday: “Rwanda’s actions in eastern DRC are a clear violation of the Washington Accords signed by President Trump, and the United States will take action to ensure promises made to the President are kept.”

There was no immediate reaction from Rwanda.

The rebels’ advance pushed the conflict to the doorstep of neighboring Burundi, which has maintained troops in eastern Congo for years, heightening fears of a broader regional spillover.

More than 100 armed groups are vying for a foothold in mineral-rich eastern Congo, near the border with Rwanda, most prominently M23. The conflict has created one of the world’s most significant humanitarian crises, with more than 7 million people displaced, according to the U.N. agency for refugees.

Local U.N. partners report that more than 200,000 people have been displaced across the province since Dec. 2. Civilians also have crossed into Burundi, and there have been reports of shells falling in the town of Rugombo, on the Burundian side of the border, raising concerns about the conflict spilling over into Burundian territory.

Congo, the U.S. and U.N. experts accuse Rwanda of backing M23, which has grown from hundreds of members in 2021 to around 6,500 fighters, according to the U.N.

Congo’s Foreign Minister Thérèse Kayikwamba Wagner on Friday accused Rwanda of trampling on the peace agreement, which she described as bringing “hope of a historic turning point.”

She warned, however, that the “entire process … is at stake,” and urged the Security Council to impose sanctions against military and political leaders responsible for the attacks, ban mineral exports from Rwanda and prohibit it from contributing troops to U.N. peacekeeping missions.

“Rwanda continues to benefit, especially financially but also in terms of reputation, from its status as a troop-contributing country to peacekeeping missions,” Wagner told AP.

Bertrand Bisimwa, deputy coordinator of the AFC/M23 rebel movement told AP in an exclusive interview Friday that peace commitments have remained largely theoretical. “Regardless of the ceasefire agreements we sign and the mutual commitments we make, nothing is implemented on the ground,” he said.

Asked about the expansion of M23 operations toward the Uvira region, Bisimwa said the region was a long-standing hot spot of ethnic tensions and violence. “For a long time, people were attacked and killed because of their community affiliation,” he said.

On Friday, Rwanda’s Foreign Minister Olivier Nduhungirehe told diplomats that Congo had declared it would continue fighting in M23 recaptured territories and it was only after M23 retaliated that the international community “suddenly woke up.”

“The DRC has openly declared that it would not observe any ceasefire and would instead continue fighting to recapture territories held by the AFC/M23, even as the peace process unfolded," he said.

While Rwanda denies the claim that it backs M23, it acknowledged last year that it has troops and missile systems in eastern Congo, allegedly to safeguard its security. U.N. experts estimate there are up to 4,000 Rwandan forces in Congo.

Associated Press writers Ruth Alonga in Goma, Congo, and Evelyne Musambi in Nairobi, Kenya, contributed to this report.

Soldiers patrol as thousands of people fleeing fighting in Congo's South Kivu province arrive in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

Internally displaced people (IDPs) fleeing fighting in Congo's South Kivu province arrive in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

Internally displaced people (IDPs) who fled fighting in Congo's South Kivu province prepare a meal in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

Internally displaced people (IDPs) fleeing fighting in Congo's South Kivu province arrive in Cibitoke, Kansega, Burundi, Thursday, Dec. 11, 2025. (AP Photo/Berthier Mugiraneza)

FILE - Democratic Republic of the Congo's Foreign Minister Therese Kayikwamba Wagner attends a signing ceremony for a peace agreement between Rwanda and the Democratic Republic of the Congo at the State Departmentin Washington, June 27, 2025. (AP Pho to/Mark Schiefelbein, File)