MANCHESTER, England--(BUSINESS WIRE)--May 21, 2025--
Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, designed to enable businesses to streamline operations, enhance customer experiences, and accelerate AI-driven transformation.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250521460162/en/
FourNet IntellAIgent is an innovative, artificial intelligence-powered, automation platform which allows organisations to create their own intelligent digital employees (AI Agents).
Using what is known as ‘Agentic AI’, IntellAIgent is a significant leap forward in contact centre technology, handling complex, unstructured data and personalising every customer facing interaction with context-aware, natural conversations
FourNet’s AI Agent solution is able to launch and manage complex tasks using multiple platforms and systems such as appointment scheduling, back and forth with customers on different channels, diary entries, real-time scheduling changes, and CRM updates - all without the need for human intervention.
Agentic AI combines advanced machine learning, natural language understanding and contextual awareness to create autonomous systems that can handle complex business processes with human-like intelligence. In comparison, traditional automation and rules-driven AI follow rigid pathways and struggle with complexity and unpredictable scenarios.
Richard Pennington, CEO at FourNet said: " FourNetIntellAIgent marks the next evolution in contact centre technology. Our AI-powered agent can do in seconds what it would take a human agent to do in hours or days, and which Gen AI couldn’t handle.
“ IntellAIgent will help organisations across every sector to do more with less, while coping with rising customer expectations.”
Key features of FourNet IntellAIgent include:
James Brooks, Practice Lead for AI and Automation at FourNet, added: “Forget chatbots, forget RPA which require decision trees and human input, IntellAIgent is way more clever, adaptive and efficient – it's like automation on acid!”
“We are enabling organisations big and small to deliver superior customer experience in the blink of an eye, while significantly improving their operational efficiency.”
FourNet has also launched the IntellAIgent Challenge to discover the most complex task IntellAIgent can handle. To find out more, please visit www.fournet.co.uk.
About FourNet
Award-winning FourNet is one of the fastest growing privately-owned technology companies in the UK, providing CX, AI and Automation, Contact Centre as a Service, managed service, cybersecurity and secure network infrastructure solutions. We work with some of the most secure, critical and commercially driven customers in the UK, including more than 30 UK Government departments and agencies, as well as emergency services, local authorities, critical national infrastructure organisations (CNI) and Financial Services. FourNet is an ethical and environmentally responsible business, committed to maximising our positive environmental and social impacts and championing transparency in all our business operations. For further information about FourNet, please visit www.fournet.co.uk.
FourNet's IntellAIgent creates digital employees that can think, act and learn
The first stage of Mohamed Salah’s rehabilitation at Liverpool is complete after the Egypt forward returned to the team for its 2-0 win over Brighton in the Premier League on Saturday.
The question now as Salah heads off to the Africa Cup of Nations: Is there a future for him at Anfield when he comes back?
Salah, who let rip last weekend about his current frustrations at Liverpool, entered as a 26th-minute substitute to a big ovation and set up the second of Hugo Ekitike’s goals as the defending champion extended its unbeaten run to five games in all competitions.
Also Saturday, Chelsea beat Everton 2-0 and was set on its way to victory by Cole Palmer’s first goal in three months. First-place Arsenal hosts last-place Wolverhampton later.
Salah held talks with Liverpool manager Arne Slot on Friday in an effort to overcome their issues and the result was that Salah was recalled to the matchday squad for the Brighton game. He had been a substitute for the last three Premier League matches before being left at home for the midweek Champions League trip to Inter Milan as a punishment for his explosive comments to reporters last weekend.
“It was an easy decision to put him in the squad," Slot said. “I have said many times before what has been said between us will stay between us.”
Liverpool's fans demonstrated they are willing to excuse Salah for his show of anger and gave him a rapturous welcome when he came on as a substitute for the injured Joe Gomez midway through the first half.
By then, Liverpool was leading 1-0 thanks to Ekitike's rising shot inside the first minute and Salah showed glimpses of his class, especially on the counterattack. It was Salah's corner kick that was headed in by Ekitike for the second goal in the 60th, sparking another round of chants for the Egyptian.
Slot said Salah was a threat all game.
“Pleasing to see but not a surprise,” Slot said.
Salah could be away for more than a month if Egypt goes all the way in the Africa Cup.
It was a second straight start for Palmer, whose season has been blighted by a groin injury that has restricted him to seven games in all competitions.
There looked to be nothing wrong with Palmer when he ran onto Malo Gusto's pass and slipped a finish inside the near post to give Chelsea the lead in the 21st minute at Stamford Bridge.
However, Palmer said after the game that he wasn't at his best yet because he was “still dealing with an injury.”
“It’s just a matter of not doing too much too soon,” Palmer told the BBC. “Literally, it’s just a day-by-day thing. Hopefully it gets better.”
Gusto added the second goal in the 45th minute for Chelsea, which jumped to fourth place.
Chelsea manager Enzo Maresca complained after the match at a lack of support at the club “in general” and said the last two days had been his worst time since arriving in the summer of 2024.
Burnley slumped to a seventh straight loss after being turned over 3-2 by Fulham, with a loud chorus of boos greeting the final whistle at Turf Moor.
Harry Wilson set up two goals and scored the other for Fulham, which climbed to 13th place.
Burnley, which was promoted last season, stayed in next-to-last place and is five points from safety.
Steve Douglas is at https://twitter.com/sdouglas80
AP soccer: https://apnews.com/hub/soccer
Chelsea's Cole Palmer celebrates after scoring his sides first goal during the English Premier League soccer match between Chelsea and Everton in London, Saturday, Dec. 13, 2025. (Adam Davy/PA via AP)
Liverpool's Hugo Ekitike celebrates after scoring his side's second goal during the English Premier League soccer match between Liverpool and Brighton and Hove Albion in Liverpool, England, Saturday, Dec. 13, 2025. (AP Photo/Jon Super)
Liverpool fans hold placard depicting Liverpool's Mohamed Salah before the English Premier League soccer match between Liverpool and Brighton and Hove Albion in Liverpool, England, Saturday, Dec. 13, 2025. (AP Photo/Jon Super)
Liverpool's Mohamed Salah, left, challenges for the ball with Brighton's Lewis Dunk during the English Premier League soccer match between Liverpool and Brighton and Hove Albion in Liverpool, England, Saturday, Dec. 13, 2025. (AP Photo/Jon Super)
