MANCHESTER, England--(BUSINESS WIRE)--May 21, 2025--
Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, designed to enable businesses to streamline operations, enhance customer experiences, and accelerate AI-driven transformation.
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FourNet IntellAIgent is an innovative, artificial intelligence-powered, automation platform which allows organisations to create their own intelligent digital employees (AI Agents).
Using what is known as ‘Agentic AI’, IntellAIgent is a significant leap forward in contact centre technology, handling complex, unstructured data and personalising every customer facing interaction with context-aware, natural conversations
FourNet’s AI Agent solution is able to launch and manage complex tasks using multiple platforms and systems such as appointment scheduling, back and forth with customers on different channels, diary entries, real-time scheduling changes, and CRM updates - all without the need for human intervention.
Agentic AI combines advanced machine learning, natural language understanding and contextual awareness to create autonomous systems that can handle complex business processes with human-like intelligence. In comparison, traditional automation and rules-driven AI follow rigid pathways and struggle with complexity and unpredictable scenarios.
Richard Pennington, CEO at FourNet said: " FourNetIntellAIgent marks the next evolution in contact centre technology. Our AI-powered agent can do in seconds what it would take a human agent to do in hours or days, and which Gen AI couldn’t handle.
“ IntellAIgent will help organisations across every sector to do more with less, while coping with rising customer expectations.”
Key features of FourNet IntellAIgent include:
James Brooks, Practice Lead for AI and Automation at FourNet, added: “Forget chatbots, forget RPA which require decision trees and human input, IntellAIgent is way more clever, adaptive and efficient – it's like automation on acid!”
“We are enabling organisations big and small to deliver superior customer experience in the blink of an eye, while significantly improving their operational efficiency.”
FourNet has also launched the IntellAIgent Challenge to discover the most complex task IntellAIgent can handle. To find out more, please visit www.fournet.co.uk.
About FourNet
Award-winning FourNet is one of the fastest growing privately-owned technology companies in the UK, providing CX, AI and Automation, Contact Centre as a Service, managed service, cybersecurity and secure network infrastructure solutions. We work with some of the most secure, critical and commercially driven customers in the UK, including more than 30 UK Government departments and agencies, as well as emergency services, local authorities, critical national infrastructure organisations (CNI) and Financial Services. FourNet is an ethical and environmentally responsible business, committed to maximising our positive environmental and social impacts and championing transparency in all our business operations. For further information about FourNet, please visit www.fournet.co.uk.
FourNet's IntellAIgent creates digital employees that can think, act and learn
NEW YORK (AP) — The U.S. stock market is rising Tuesday as it catches up with others around the world that climbed the day before, when President Donald Trump said negotiations were “proceeding nicely” with Iran on ending their war.
The S&P 500 rose 0.8% after trading resumed following Monday’s holiday. The Dow Jones Industrial Average was up 41 points, or 0.1%, as of 10:15 a.m. Eastern time, and the Nasdaq composite was 1.3% higher. All three indexes are on track to set all-time highs.
The gains came even though fighting continued in the region, and the U.S. military said it carried out “self-defense” strikes in southern Iran, including on missile launch sites and boats placing mines. Markets have rallied in the past on hopes for a coming end to the war with Iran, only to see the conflict drag on.
The price for a barrel of Brent crude, the international standard, rose 4.3% to $100.27, but that reclaimed only some of its 7.1% plunge from Monday. The price for a barrel of U.S crude oil, meanwhile, fell 2.9% to $93.83 after resuming trading following the Memorial Day holiday.
Oil prices have been at the center of the action for financial markets since the United States and Israel attacked Iran in late February. The ensuing war has closed the Strait of Hormuz to most oil tankers, keeping crude pent up in the Persian Gulf instead of flowing to customers worldwide. That in turn has driven up oil’s price and sent a wave of painful inflation around the world.
Hopes for a deal to improve the flow of oil helped lift stocks of companies with big fuel bills. United Airlines rose 5.8%, and cruise operator Carnival steamed 3.8% higher.
The lower oil prices also helped pull yields down in the U.S. bond market, which eased the pressure on Wall Street. The yield on the 10-year Treasury fell to 4.49% from 4.56% late Friday.
It’s a respite following recent gains for yields in bond markets worldwide, which threatened to slow economies and undercut prices for stocks and all kinds of other investments. High yields have already forced the average long-term U.S. mortgage rate to its most expensive level since last summer, and they could curtail companies’ borrowing to build the artificial-intelligence data centers that have supported the U.S. economy’s growth recently.
Big technology stocks also continued their big runs. Micron Technology jumped 14.4% and was the strongest force lifting the S&P 500 after analysts at UBS led by Timothy Arcuri raised their 12-month price target for the stock to $1,625 from $535. They're forecasting continued strength in demand for computer memory, and Micron's stock has already tripled so far this year.
That helped offset a drop of 9.5% for AutoZone, which reported slightly weaker revenue for the latest quarter than analysts expected, though its profit topped expectations. CEO Phil Daniele said performance for the retailer’s stores in Brazil and Mexico was below its plan.
Most big U.S. companies have been reporting both profit and revenue for the start of 2026 above what analysts expected. The strong performances have helped vault U.S. stocks to records, even with all the uncertainty around oil prices and the war with Iran.
U.S. households have been feeling discouraged about the economy because of accelerating inflation, and a report on Monday said consumer confidence edged downward in May, though the number was not as bad as economists expected. It followed a report on Friday that said sentiment among U.S. consumers hit its lowest level on record.
In stock markets abroad, indexes were mixed. South Korea’s Kospi jumped 2.5% as it also caught up with other markets following a Monday closure for a holiday.
London’s FTSE 100 added 0.6% even though British petroleum giant BP fell 4.1% there. BP ousted its chairman over what it called serious concerns related to “important governance standards, oversight and conduct.”
Japan’s Nikkei 225 fell 0.2% from its all-time high set the day before.
AP Business Writer Elaine Kurtenbach contributed to this report.
Specialist Glenn Carell, left, and trader Robert Charmak work on the floor of the New York Stock Exchange, Friday, May 22, 2026. (AP Photo/Richard Drew)
People walk in front of an electronic stock board showing Japan's Nikkei index at a securities firm Monday, May 25, 2026, in Tokyo. (AP Photo/Eugene Hoshiko)
A currency trader talks on the phone near a screen showing the Korea Composite Stock Price Index (KOSPI) and the foreign exchange rate between U.S. dollar and South Korean won, left, at the foreign exchange dealing room of the Hana Bank headquarters in Seoul, South Korea, Wednesday, May 20, 2026. (AP Photo/Ahn Young-joon)
A person looks at an electronic stock board showing Japan's Nikkei index at a securities firm Monday, May 25, 2026, in Tokyo. (AP Photo/Eugene Hoshiko)
A person stands in front of an electronic stock board showing Japan's Nikkei index, seen through the glass wall of an office building Monday, May 25, 2026, in Tokyo. (AP Photo/Eugene Hoshiko)
