MANCHESTER, England--(BUSINESS WIRE)--May 21, 2025--
Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, designed to enable businesses to streamline operations, enhance customer experiences, and accelerate AI-driven transformation.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250521460162/en/
FourNet IntellAIgent is an innovative, artificial intelligence-powered, automation platform which allows organisations to create their own intelligent digital employees (AI Agents).
Using what is known as ‘Agentic AI’, IntellAIgent is a significant leap forward in contact centre technology, handling complex, unstructured data and personalising every customer facing interaction with context-aware, natural conversations
FourNet’s AI Agent solution is able to launch and manage complex tasks using multiple platforms and systems such as appointment scheduling, back and forth with customers on different channels, diary entries, real-time scheduling changes, and CRM updates - all without the need for human intervention.
Agentic AI combines advanced machine learning, natural language understanding and contextual awareness to create autonomous systems that can handle complex business processes with human-like intelligence. In comparison, traditional automation and rules-driven AI follow rigid pathways and struggle with complexity and unpredictable scenarios.
Richard Pennington, CEO at FourNet said: " FourNetIntellAIgent marks the next evolution in contact centre technology. Our AI-powered agent can do in seconds what it would take a human agent to do in hours or days, and which Gen AI couldn’t handle.
“ IntellAIgent will help organisations across every sector to do more with less, while coping with rising customer expectations.”
Key features of FourNet IntellAIgent include:
James Brooks, Practice Lead for AI and Automation at FourNet, added: “Forget chatbots, forget RPA which require decision trees and human input, IntellAIgent is way more clever, adaptive and efficient – it's like automation on acid!”
“We are enabling organisations big and small to deliver superior customer experience in the blink of an eye, while significantly improving their operational efficiency.”
FourNet has also launched the IntellAIgent Challenge to discover the most complex task IntellAIgent can handle. To find out more, please visit www.fournet.co.uk.
About FourNet
Award-winning FourNet is one of the fastest growing privately-owned technology companies in the UK, providing CX, AI and Automation, Contact Centre as a Service, managed service, cybersecurity and secure network infrastructure solutions. We work with some of the most secure, critical and commercially driven customers in the UK, including more than 30 UK Government departments and agencies, as well as emergency services, local authorities, critical national infrastructure organisations (CNI) and Financial Services. FourNet is an ethical and environmentally responsible business, committed to maximising our positive environmental and social impacts and championing transparency in all our business operations. For further information about FourNet, please visit www.fournet.co.uk.
FourNet's IntellAIgent creates digital employees that can think, act and learn
HOUSTON (AP) — It was a rough major league debut for Houston top prospect Brice Matthews on Friday night.
But the Astros are confident that he'll learn from his first game to be better moving forward.
Batting eighth and playing second base, Matthews went 0 for 4 with three strikeouts in a 7-3 loss to the Texas Rangers. He struck out in his first three at-bats before he was retired on a fly out in the ninth inning.
“I just want him to build from that last at-bat,” manager Joe Espada said. “He hit that ball hard. You could take a lot of positives from today. No. 1 I thought he handled himself really well, had confidence and he was asking the right questions in between at-bats, and also seeing how they're going to attack (him). There was a lot to learn from that first game.”
Matthews said he started to feel better at the plate after a couple of at-bats.
“I feel like as the night went on my at-bats got better, I got more comfortable out there,” he said. “And just seeing the fight and these guys they never quit, so it makes me wanna play even harder for them. So I’ll continue to do that.”
Matthews, an infielder rated as the organization’s top prospect by MLB.com, was hitting .283 with 12 doubles, five triples, 10 home runs and 39 RBIs in 73 games for Sugar Land this season. He has a .400 on-base percentage and a .476 slugging percentage. His team-leading 25 stolen bases rank fourth in the Pacific Coast League.
Matthews, who has primarily played second base this season, was taken 28th overall by the Astros in the 2023 amateur draft. He had a great June where he earned the organization’s minor league player of the month honors after hitting .306 with six doubles, three triples, four home runs and 16 RBIs in 25 games.
The 23-year-old hit for the cycle on May 10 against Sacramento when he went 4 for 6 with two RBIs.
Playing for the team he grew up rooting for was a dream come true for Matthews, who was born in Houston and attended high school in a nearby suburb.
“It was a whirlwind,” he said. “It was a lot of fun, just awesome atmosphere. Coming to these games as a kid, so to be on the other side of it and be able to play, it was a great feeling. We didn't get the job done today, but I'll cherish this moment forever.”
The move comes as the Astros placed outfielder Jake Meyers on the 10-day injured list with a right calf strain retroactive to Thursday. They also transferred INF/OF Zach Dezenzo to the 60-day injured list to make room for Matthews on the 40-man roster.
The injury to Meyers is another setback for the Astros, who were already without shortstop Jeremy Peña and slugger Yordan Alvarez because of injuries. Meyers has had a strong season and is hitting .308 with three homers and 21 RBIs.
AP MLB: https://apnews.com/hub/MLB
Houston Astros second baseman Brice Matthews (28) throws to first base for a double play after forcing out Texas Rangers' Wyatt Langford at second base during the fifth inning of a baseball game Friday, July 11, 2025, in Houston. (AP Photo/Kevin M. Cox)
Houston Astros second baseman Brice Matthews (28) stands ready during the first inning of a baseball game against the Texas Rangers, Friday, July 11, 2025, in Houston. (AP Photo/Kevin M. Cox)
Houston Astros second baseman Brice Matthews (28) throws to first base for an out during the first inning of a baseball game against the Texas Rangers, Friday, July 11, 2025, in Houston. (AP Photo/Kevin M. Cox)
Houston Astros' Brice Matthews takes his first Major League at bat during the second inning of a baseball game against the Texas Rangers, Friday, July 11, 2025, in Houston. (AP Photo/Kevin M. Cox)