How Americans are using AI at work, according to a new Gallup poll

American workers adopted artificial intelligence into their work lives at a remarkable pace over the past few years, according to a new poll.

Some 12% of employed adults say they use AI daily in their job, according to a Gallup Workforce survey conducted this fall of more than 22,000 U.S. workers.

The survey found roughly one-quarter say they use AI at least frequently, which is defined as at least a few times a week, and nearly half say they use it at least a few times a year. That compares with 21% who were using AI at least occasionally in 2023, when Gallup began asking the question, and points to the impact of the widespread commercial boom that ChatGPT sparked for generative AI tools that can write emails and computer code, summarize long documents, create images or help answer questions.

Home Depot store associate Gene Walinski is one of the employees embracing AI at work. The 70-year-old turns to an AI assistant on his personal phone roughly every hour on his shift so he can better answer questions about supplies that he is not “100% familiar with” at the store’s electrical department in New Smyrna Beach, Florida.

“I think my job would suffer if I couldn’t because there would be a lot of shrugged shoulders and ‘I don’t know’ and customers don’t want to hear that,” Walinski said.

While frequent AI use is on the rise with many employees, AI adoption remains higher among those working in technology-related fields.

About 6 in 10 technology workers say they use AI frequently, and about 3 in 10 do so daily.

The share of Americans working in the technology sector who say they use AI daily or regularly has grown significantly since 2023, but there are indications that AI adoption could be starting to plateau after an explosive increase between 2024 and 2025.

In finance, another sector with high AI adoption, 28-year-old investment banker Andrea Tanzi said he uses AI tools every day to synthesize documents and data sets that would otherwise take him several hours to review.

Tanzi, who works for Bank of America in New York, said he also makes uses of the bank’s internal AI chatbot, Erica, to help with administrative tasks.

In addition, majorities of those working in professional services, at colleges or universities or in K-12 education, say they use AI at least a few times a year.

Joyce Hatzidakis, 60, a high school art teacher in Riverside, California, started experimenting with AI chatbots to help “clean up” her communications with parents.

“I can scribble out a note and not worry about what I say and then tell it what tone I want,” she said. “And then, when I reread it, if it’s not quite right, I can have it edited again. I’m definitely getting less parent complaints.”

Another Gallup Workforce survey from last year found that about 6 in 10 employees using AI are relying on chatbots or virtual assistance when they turn to AI tools. About 4 in 10 AI users at work reported using AI to consolidate information or data, to generate ideas or to learn new things.

Hatzidakis started with ChatGPT and then switched to Google's Gemini when the school district made that its official tool. She has even used it to help with recommendation letters because “there’s only so many ways to say a kid is really creative.”

The AI industry and the U.S. government are heavily promoting AI adoption in workplaces and schools. More people and organizations will need to buy these tools in order to justify the huge amounts of investment into building and running energy-hungry AI computing systems. But not all economists agree on how much they will boost productivity or affect employment prospects.

“Most of the workers that are most highly exposed to AI, who are most likely to have it disrupt their workflows, for good or for bad, have these characteristics that make them pretty adaptable,” said Sam Manning, a fellow at the Centre for the Governance of AI and co-author of new papers on AI job effects for the Brookings Institution and the National Bureau of Economic Research.

Workers in those mostly computer-based jobs that involve a lot of AI usage “usually have higher levels of education, wider ranges of skill sets that can be applied to different jobs, and they also have higher savings, which is helpful for weathering an income shock if you lose your job,” Manning said.

On the other hand, Manning’s research has identified some 6.1 million workers in the United States who are both heavily exposed to AI and less equipped to adapt. Many are in administrative and clerical work, about 86% are women and they are older and concentrated in smaller cities, such as university towns or state capitals, with fewer options to shift careers.

“If their skills are automated, they have less transferable skills to other jobs and they have a lower savings, if any savings,” Manning said. ”An income shock could be much more harmful or difficult to manage.”

A separate Gallup Workforce survey from 2025 found that even as AI use is increasing, few employees said it was “very” or “somewhat” likely that new technology, automation, robots or AI will eliminate their job within the next five years. Half said it was “not at all likely,” but that has decreased from about 6 in 10 in 2023.

Not worried about losing his job is the Rev. Michael Bingham, pastor of the Faith Community Methodist Church in Jacksonville, Florida.

A chatbot fed him “gibberish” when he asked about the medieval theologian Anselm of Canterbury, and Bingham said he would never ask a “soulless” machine to help write his sermons, relying instead on “the power of God” to help guide him through ideas.

“You don’t want a machine, you want a human being, to hold your hand if you’re dying,” Bingham said. “And you want to know that your loved one was able to hold the hand of a loving human being who cared for them.”

Reported AI usage is less common in service-based sectors, such as retail, health care or manufacturing.

Home Depot did not ask Walinski to use AI when he got a job at the store last year, after a decades-long career in the car business. But the home improvement giant also did not try to stop him and he is “not at all worried” that AI will replace him.

“The human interface part is really what a store like mine works on,” Walinski said. “It’s all about the people.”

—-

O'Brien reported from Providence, Rhode Island, and Sanders from Washington.

—-

Gallup's quarterly workforce surveys were conducted with a random sample of adults age 18 and older who work full time and part time for organizations in the United States and are members of Gallup's probability-based Gallup Panel. The most recent survey of 22,368 employed U.S. adults was conducted from Oct. 30-Nov. 13, 2025. The margin of sampling error for all respondents is plus or minus 1 percentage point.

Art teacher Joyce Hatzidakis poses for a portrait in her classroom Thursday, Jan. 22, 2026, Riverside, Calif. (AP Photo/Damian Dovarganes)

Art teacher Joyce Hatzidakis uses the AI tool Google Gemini in her high school classroom Thursday, Jan. 22, 2026, Riverside, Calif. (AP Photo/Damian Dovarganes)

Art teacher Joyce Hatzidakis uses the AI tool Google Gemini in her high school classroom Thursday, Jan. 22, 2026, Riverside, Calif. (AP Photo/Damian Dovarganes)

Art teacher Joyce Hatzidakis gets ready to welcome students in her classroom Thursday, Jan. 22, 2026, Riverside, Calif. (AP Photo/Damian Dovarganes)

Art teacher Joyce Hatzidakis poses for a portrait in her classroom Thursday, Jan. 22, 2026, Riverside, Calif. (AP Photo/Damian Dovarganes)

MELBOURNE, Australia (AP) — Coco Gauff wants those people posing questions to her about the teenagers breaking through at the Australian Open to remember one thing: She’s 21.

The 18-year-old Iva Jovic will be playing No. 1-ranked Aryna Sabalenka in the quarterfinals at Melbourne Park. That's after Sabalenka, a two-time champion in Australia, beat 19-year-old Vicky Mboko on Sunday in the fourth round.

“The way people ask the questions make it seem like I’m way older than,” the teenagers, Gauff said. “I have been around longer, obviously, but yeah, they’re always, like, ‘Do you have any advice to give them?’

“I’m, like, you guys, these are, like, my peers. We are the same. We are hanging out,” she added for effect, smiling. “We’re in the same age group.”

Gauff has been on tour for more than five years — she made a stunning Grand Slam debut as a qualifier at Wimbledon against five-time champion Venus Williams when she was 15 — but she's still among the younger pros. She won her first major title at 19.

Seeded No. 3 and a two-time major winner, Gauff reached the quarterfinals in Australia for the third straight year with a 6-1, 3-6, 6-3 win Sunday over No. 19 Karolina Muchova.

She's gone on to win the title each of the previous four times she's beaten Muchova, including the 2023 U.S. Open, her maiden Grand Slam title. When she was still a teenager.

Three teenagers played in fourth-round matches Sunday, but only Jovic advanced — 6-0, 6-1 over Yulia Putintseva.

Mboko troubled Sabalenka in the second set but lost 6-1, 7-6 (1). In the last match of Day 8, the 18-year-old, eighth-seeded Mirra Andreeva lost 6-2, 6-4 to 31-year-old Elina Svitolina, who reached the Grand Slam quarterfinals for the 14th time. That will be against Gauff, who is into the last 8 for the 10th time.

Gauff said she found it difficult when she was adjusting from juniors to the professional ranks, because some players don't talk or even say hi.

So, she makes a point of greeting the newbies, making them feel welcome.

“Just saying hi or saying good luck," Gauff said. "And then you start to talk and then you become friends, and it’s cool.”

In the case of Jovic, who is playing just her sixth Grand Slam tournament and making her first run past the second round, Gauff has a sister-like affinity.

“Yeah, she’s the age of my little brother,” Gauff said. "I do feel older than them. That’s for sure. I don’t feel the exact same, but I don’t feel as old as people make it seem.

“I have talked to Iva a couple of times. I have never talked to her about advice or anything — I feel like she has such a good head on her shoulders. I don’t think she needs that.”

Gauff had few peers when she was starting out, saying it was “very lonely for me, honestly.”

And while she's friends with the likes of Madison Keys, Jessica Pegula and Amanda Anisimova, sometimes she doesn't “connect” on everything, so she still likes to hang out with a younger crowd sometimes.

“We’re interested in the same things and stuff like that, but it’s always funny when people ask me the question," about the up-and-coming teens, she said. "I usually don’t have anything to say, because I’m still figuring out, just like they are.

“So it’s great to have, like, more people of my age range doing better. I feel like maybe last two years on tour have been some of my happiest, even though maybe the tennis has been up and down, just because you see more friendly faces in the locker room.”

Jovic is likely to be around for a while. She said last year she wanted to take on No. 1-ranked Sabalenka because she wanted to test her level. After her best run at a major to date, she gets the chance.

“Obviously, the Slams are where you want to do well," she said. “Being here in a Slam just gives me belief that I can be at the, you know, highest level of tennis. And, hopefully, be consistently having these results.”

Iva Jovic of the U.S. plays a forehand return to Yulia Putintseva of Kazakhstan during their fourth round match at the Australian Open tennis championship in Melbourne, Australia, Sunday, Jan. 25, 2026. (AP Photo/Aaron Favila)

Iva Jovic of the U.S. celebrates after defeating Yulia Putintseva of Kazakhstan in their fourth round match at the Australian Open tennis championship in Melbourne, Australia, Sunday, Jan. 25, 2026. (AP Photo/Aaron Favila)

Coco Gauff of the U.S. celebrates after defeating Karolina Muchova of the Czech Republic in their fourth round match at the Australian Open tennis championship in Melbourne, Australia, Sunday, Jan. 25, 2026. (AP Photo/Asanka Brendon Ratnayake)

Coco Gauff of the U.S. signs autographs after defeating Karolina Muchova of the Czech Republic in their fourth round match at the Australian Open tennis championship in Melbourne, Australia, Sunday, Jan. 25, 2026. (AP Photo/Asanka Brendon Ratnayake)

Coco Gauff of the U.S. plays a backhand return to Karolina Muchova of the Czech Republic during their fourth round match at the Australian Open tennis championship in Melbourne, Australia, Sunday, Jan. 25, 2026. (AP Photo/Asanka Brendon Ratnayake)