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SINGAPORE, Feb. 24, 2026 /PRNewswire/ -- Digital travel platform Agoda has introduced a continuous, cross-device customer support experience, allowing travelers to start an interaction on one device and continue it seamlessly across another. This allows customers to receive faster assistance whether they have booked accommodation, flights, activities, or a combination of these services.
With continuous conversations across devices, travelers can begin a chat on desktop and continue it on mobile without losing context. If the app is closed or an internet connection is interrupted, conversation history is retained, allowing support to resume smoothly. This experience is available at any stage of the journey from browsing travel options to managing confirmed reservations with 24/7 support across a wide range of supported languages.
Beyond conversation continuity, Agoda has also enhanced the overall chat experience for both travelers and customer support agents. Customers can interact with support through free-text conversations powered by an intelligent conversation bot, making it easier to ask questions naturally and receive relevant assistance more quickly. Agoda has also introduced AI-summarized hotel reviews, helping travelers quickly assess properties before booking. On the agent side, Agoda has rolled out smarter tools to help support teams work more efficiently, including real-time translation capabilities that help agents to overcome language barriers.
Idan Zalzberg, Chief Technology Officer at Agoda, said, "While the vast majority of our customers enjoy a seamless experience, it's critical for us to be there for our users when things go wrong. Travelers expect clear answers and timely support without repeating themselves on different interfaces, with these recent product updates we aim to be always present and helpful when needed, so you can focus on enjoying your trip."
The seamless and consistent support flow follows recent enhancements that Agoda introduced to provide support earlier in the booking process. With Property AMA, travelers can get instant answers to accommodation-specific questions directly on hotel pages, while the Booking Form Bot helps address common questions during checkout, reducing friction at the point of booking.
Agoda continues to invest in technology that improves how travelers find information, complete bookings, and receive help when needed. These enhancements align with Agoda's mission to provide the best travel experience for its users. With over 6 million holiday properties, more than 130,000 flight routes, and over 300,000 activities, Agoda offers a one-stop travel platform. For more information, visit Agoda's website or download the Agoda app.
SINGAPORE, Feb. 24, 2026 /PRNewswire/ -- Digital travel platform Agoda has introduced a continuous, cross-device customer support experience, allowing travelers to start an interaction on one device and continue it seamlessly across another. This allows customers to receive faster assistance whether they have booked accommodation, flights, activities, or a combination of these services.
With continuous conversations across devices, travelers can begin a chat on desktop and continue it on mobile without losing context. If the app is closed or an internet connection is interrupted, conversation history is retained, allowing support to resume smoothly. This experience is available at any stage of the journey from browsing travel options to managing confirmed reservations with 24/7 support across a wide range of supported languages.
Beyond conversation continuity, Agoda has also enhanced the overall chat experience for both travelers and customer support agents. Customers can interact with support through free-text conversations powered by an intelligent conversation bot, making it easier to ask questions naturally and receive relevant assistance more quickly. Agoda has also introduced AI-summarized hotel reviews, helping travelers quickly assess properties before booking. On the agent side, Agoda has rolled out smarter tools to help support teams work more efficiently, including real-time translation capabilities that help agents to overcome language barriers.
Idan Zalzberg, Chief Technology Officer at Agoda, said, "While the vast majority of our customers enjoy a seamless experience, it's critical for us to be there for our users when things go wrong. Travelers expect clear answers and timely support without repeating themselves on different interfaces, with these recent product updates we aim to be always present and helpful when needed, so you can focus on enjoying your trip."
The seamless and consistent support flow follows recent enhancements that Agoda introduced to provide support earlier in the booking process. With Property AMA, travelers can get instant answers to accommodation-specific questions directly on hotel pages, while the Booking Form Bot helps address common questions during checkout, reducing friction at the point of booking.
Agoda continues to invest in technology that improves how travelers find information, complete bookings, and receive help when needed. These enhancements align with Agoda's mission to provide the best travel experience for its users. With over 6 million holiday properties, more than 130,000 flight routes, and over 300,000 activities, Agoda offers a one-stop travel platform. For more information, visit Agoda's website or download the Agoda app.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Never Miss a Message: Agoda's Customer Support Now Travels With You
Never Miss a Message: Agoda's Customer Support Now Travels With You
SINGAPORE, May 20, 2026 /PRNewswire/ -- WisPaper, an AI-powered academic research platform, today highlighted how AI systems are beginning to influence the earliest stages of scientific exploration. As research fields become increasingly interdisciplinary and publication volumes continue to expand, researchers are placing greater emphasis on tools that can help them navigate unfamiliar domains and identify relevant directions more efficiently.
The Growing Complexity of Research Discovery
Early-stage research often involves exploring broad questions, identifying emerging themes, and understanding how ideas connect across multiple disciplines. This process can require extensive reading, repeated searching, and manual comparison of papers before researchers develop a clear view of a field.
Traditional academic search systems are effective at retrieving documents, but researchers frequently face challenges when trying to explore conceptual relationships, evolving terminology, or loosely connected areas of study.
As scientific knowledge grows more fragmented and specialized, the operational cost of exploration is also increasing.
AI-Assisted Topic Exploration
WisPaper is designed to support literature analysis and research discovery through AI-assisted retrieval and semantic understanding workflows. Its Scholar Agent allows users to search using natural-language research questions and supports filtering based on research intent rather than keyword matching alone.
The platform also includes tools for paper organization, citation management, annotations, and AI-powered feeds that track developments related to selected research interests.
By combining retrieval, filtering, and ongoing literature monitoring within a unified workflow, the system is intended to help researchers move more efficiently through the exploratory phase of research.
Supporting Faster Knowledge Navigation
As AI research systems continue to evolve, many platforms are focusing less on simple document access and more on helping researchers interpret and organize information at scale.
WisPaper reflects this broader transition by emphasizing semantic discovery and workflow continuity during early-stage scientific investigation.
In increasingly complex research environments, reducing the friction involved in finding and evaluating relevant knowledge may play an important role in how researchers generate new questions and explore emerging areas of inquiry.
About WisPaper
WisPaper is an AI-powered academic research agent designed as a full-stack research accelerator. It supports literature retrieval, analysis, experiment design, execution, and paper writing within a unified workflow, helping researchers manage complex scientific tasks more efficiently across disciplines. For more information, visit https://wispaper.ai/?utm_source=news.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
WisPaper Examines How AI Is Changing Early-Stage Scientific Exploration
