Samsung Canada Named an IDC CIO Awards 2026 Canada Winner

TORONTO--(BUSINESS WIRE)--Aug 17, 2026--

Samsung Canada has been named an IDC CIO Awards Canada 2026 winner in recognition of its work advancing AI-enabled customer service experiences. The award recognizes Canadian organizations and teams using technology in innovative ways to deliver measurable business value and advance digital transformation.

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This year’s recognition highlights Samsung Canada’s use of IT to create a competitive advantage, streamline operations, accelerate growth, and strengthen customer relationships. By equipping frontline teams with real-time insights and reducing routine administrative tasks, Samsung Canada aims to help its agents spend more time addressing customer needs and delivering meaningful support.

Key highlights of Samsung Canada’s AI-enabled customer service approach include:

These capabilities have also contributed to measurable improvements in contact centre efficiency and digital adoption, while supporting Samsung Canada’s continued focus on delivering a strong customer experience.

“Innovation at Samsung Canada is focused on using technology in ways that make the customer experience simpler, faster and more intuitive,” said Frank Martino, Vice President, Corporate Services, Samsung Canada. “By using AI to help our teams better understand and respond to customer needs, we’re enhancing the support experience today while building a strong foundation for the next generation of AI-enabled customer service.”

Samsung Canada continues to explore how AI can enable more proactive and convenient customer support, including helping customers with repair setup, service-status updates and warranty information.

This recognition underscores Samsung Canada’s continued focus on translating emerging technologies into practical business value, operational efficiency and stronger customer experiences.

Looking ahead, Samsung Canada will continue advancing its AI-enabled customer service capabilities and exploring new ways to make support more connected, proactive and responsive to customers’ needs.

About the CIO Awards Canada:

The CIO Awards for Canada celebrate Canadian organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantages, optimizing business processes, enabling growth, or improving relationships with customers. The award is an acknowledged mark of enterprise excellence and a source of pride for all winning organizations.

About IDC

International Data Corporation (IDC) is the technology intelligence layer of the AI economy. A global leader in research and data for more than 60 years, IDC’s expert analysts, proprietary datasets, and rigorous methodologies are trusted by business and IT leaders to guide critical business strategies and IT investments. Today, that intelligence is built into the tools and workflows where work gets done with IDC Quanta, making work sharper, teams faster, and businesses harder to beat.

Visit www.idc.com, subscribe to the IDC blog, or follow IDC on X and LinkedIn for the latest industry insights.

Samsung Canada Named an IDC CIO Awards 2026 Canada Winner

WASHINGTON (AP) — The Supreme Court on Monday again rebuffed President Donald Trump’s push to throw out a jury’s $5 million finding that he sexually abused the writer E. Jean Carroll at a New York City department store in the mid-1990s and later defamed her.

The Republican president’s lawyers had asked the justices to reconsider their refusal to hear his appeal. The court denied Trump’s petition along with several others.

It’s unusual — although not unheard of — for the court to grant such requests. Trump paid the judgment shortly after the court declined to take up his appeal in June.

Trump and the Justice Department are also asking the high court to toss out a second Carroll verdict totaling $83 million. They argue he’s immune from being sued over comments he made about her in 2019, when he was president. The court has not yet acted on that appeal.

Carroll is a longtime advice columnist and former TV talk show host. She testified at a 2023 trial that Trump turned a friendly 1990s encounter into a violent attack in the dressing room at Bergdorf Goodman, a luxury retailer across the street from Trump Tower in Manhattan. The jury found Trump liable for defaming Carroll when he denied her allegation in 2022.

Trump has denied any wrongdoing.

The Associated Press does not identify people who say they have been sexually assaulted unless they come forward publicly, as Carroll has done.

Follow the AP’s coverage of the U.S. Supreme Court at https://apnews.com/hub/us-supreme-court.

President Donald Trump boards Air Force One at Morristown Airport, Sunday, Aug. 16, 2026, in Morristown, N.J. (AP Photo/Julia Demaree Nikhinson)