Multimillion-dollar investment in fulfilment technology is designed to improve efficiency, capacity and order accuracy for Amway Independent Business Owners and customers
SYDNEY, Nov. 4, 2026 /PRNewswire/ -- Amway has officially opened a new automated warehouse pickline at its Eastern Creek fulfilment centre in Western Sydney, following a $2.9 million investment in new warehouse infrastructure.
The new pickline brings together automated carton forming, label application, additional picking capacity, waste removal, check-weight technology and box-content cameras. Together, these improvements are designed to streamline the picking and packing process, reduce repetitive manual handling and strengthen quality checks before orders leave the warehouse.
The investment is part of Amway's long-term commitment to Australia, which is the company's second-largest market in its ESAN (Europe, Southern Africa, Australia and New Zealand) region. Amway has reported 17 per cent cumulative revenue growth in Australia since 2023 and a network of more than 51,000 Amway Independent Business Owners (IBOs) nationally.
"Australia is an important market for Amway, and this investment reflects our confidence in its long-term potential," said Jon Voskuil, Managing Director, Amway ESAN. "By strengthening our fulfilment capabilities at Eastern Creek, we are investing in the infrastructure that supports our IBOs and helps us serve customers reliably as the business evolves."
The new line automates several stages of fulfilment. Cartons are formed and labelled automatically, while a dedicated conveyor removes packing waste from the line. Increased picking-slot capacity provides greater flexibility, and check-weight systems and box-content cameras add further quality-control measures to help verify orders before dispatch.
"For our IBOs and customers, reliability is what matters," said Jade Peak, Amway ANZ Business Manager. "The new pickline gives our Eastern Creek team greater capacity and additional quality checks, supporting a smoother and more efficient fulfilment experience, including during busier periods."
Early operational results show a 15 per cent productivity increase and a 10 per cent reduction in mispicks and shortages, alongside improved packing quality and stronger after-sales complaint resolution through box-content cameras.
The opening was marked at Eastern Creek on 22 October by Amway executives and IBO leaders, who were given a first look at the new technology in operation. The investment comes as Amway marks 55 years in Australia.
ENDS
About Amway
Amway is a direct selling company committed to helping people live better lives across more than 100 countries and territories worldwide. Top-selling brands for Amway include Nutriway™, Artistry™, eSpring™ and XS™ – all sold exclusively by Amway Business Owners. Amway is the No. 1 direct selling business in the world, according to the 2026 Direct Selling News Global 100 list. For company news, visit: https://www.amway.com.au/
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
Amway invests $2.9 million in automated Sydney warehouse pickline
SYDNEY, Nov. 4, 2026 /PRNewswire/ -- Modernizing an entire software system often leaves businesses with two choices: invest heavily in an in-house team for a project that may not require the same resources later, or work with an experienced partner that already has the expertise in place.
While outsourcing offers greater flexibility, it also raises concerns about data security, business disruption, and finding a partner capable of handling complex systems.
Saigon Technology, an award-winning software engineering company with an AI-native delivery approach, believes businesses shouldn't have to sacrifice security or stability to modernize. With the right partner, they can move forward while keeping everything under control.
66% of Australian Enterprises Lack Full Data Access Visibility
At many businesses, the existing systems may hold customer records, financial data, and core business processes. Giving a partner full access can create risks that businesses are not willing to take.
But modernization does not always require handing over the keys to the entire system.
Instead, companies can limit access to specific parts of their software, keep sensitive data in protected environments, and require approval before major changes are made. External engineers can work with test data or selected modules while the business keeps control of its main systems.
This allows businesses to gain the skills they need without giving up oversight of their most valuable technology assets.
Then Comes the Fear of Disruption
Data security is only half the concern. What happens if a system upgrade interrupts orders, payments, or customer services? For businesses that rely on software every day, even a short disruption can affect customers, staff, and revenue.
Yet upgrading software does not always mean shutting down the old system and moving everything to a new one overnight.
A safer approach is to make changes step by step. Parts of the system can be upgraded while the rest continues running. Old and new systems may also run side by side, giving teams time to test changes, check data, and fix issues before a full switch.
With clear backup and recovery plans, businesses can reduce risk and maintain essential services throughout the process.
The Way Forward: Modernize Without Losing Control
These concerns raise a key question: how can businesses move faster without taking on more risk? The answer lies in choosing a development partner that works within the client's rules, rather than asking the client to give up control.
Saigon Technology takes a security-focused approach to enterprise software modernization. Depending on project needs, its engineering teams can apply multi-factor authentication (2FA), data encryption, VPN-secured access, and role-based permissions to protect sensitive information. With 3 development centers in Vietnam, the company also brings the engineering expertise and capacity needed to upgrade critical systems while minimizing disruption to daily operations.
Saigon Technology holds ISO/IEC 27001:2022 certification for information security management and ISO 9001:2015 certification for quality management, reinforcing its commitment to secure software delivery.
"Businesses should not have to choose between keeping their systems safe and moving forward with new technology. A good engineering partner helps them do both, without putting daily operations at unnecessary risk." Shared by Thanh Pham, CEO of Saigon Technology.
As AI creates new opportunities, Saigon Technology believes the businesses best placed to benefit will be those that can embrace change without losing control of what already works.
About Saigon Technology
Saigon Technology is an AI-driven software engineering company with over 400 engineers. Serving clients across Australia and global markets, the company combines AI expertise, secure engineering, and flexible delivery models to build sustainable digital solutions.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
Saigon Technology: Why Businesses Fear Modernizing Software in the AI Era
