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Dialpad Launches Real-Time AI in Japan

Business

Dialpad Launches Real-Time AI in Japan
Business

Business

Dialpad Launches Real-Time AI in Japan

2026-01-16 07:22 Last Updated At:14:50

SAN RAMON, Calif.--(BUSINESS WIRE)--Jan 15, 2026--

Dialpad, the leading AI-powered business communications and agentic platform, announced today the launch of its full suite of real-time AI capabilities in Japan.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260115575470/en/

Beginning today, all Japanese customers will be able to access Dialpad’s advanced AI features at no additional cost through April 2026.

This launch includes real-time Japanese transcription, AI Recaps that include summaries with automatic action items, and real-time coaching features to assist sales and support teams with customer interaction - all built on Dialpad’s proprietary in-house models designed specifically for business communication.

Setting a New Standard for AI in Japan

Japan presents one of the world’s most complex environments for speech recognition, requiring deep sensitivity to linguistic context, honorifics, and business communication nuance. Dialpad’s AI models - built in-house and trained on real conversation - deliver unmatched accuracy, speed, and security for Japanese users.

Through its partnership with SoftBank, Dialpad will accelerate the adoption of these AI tools across enterprises, SMBs, and support teams throughout Japan.

“Japan is one of our fastest‑growing markets,” said Craig Walker, CEO and Co‑Founder of Dialpad. “By combining SoftBank’s reach with Dialpad’s AI‑native platform, we’re enabling a new era of productivity and clarity for Japanese businesses. Offering these AI capabilities free for the first three months is our way of helping every team experience the future of work, starting today.”

“We are proud to partner with Dialpad to bring next‑generation AI communication tools to businesses across Japan,” said Yasuaki Miyamoto, VP, Enterprise Product at SoftBank Corp. “Dialpad’s in-house AI is a natural complement to SoftBank’s commitment to digital transformation, and together we will help Japanese organizations work smarter, faster, and more securely.”

With Dialpad’s in-house AI, customers can reduce the time and effort required for after-call work such as visualizing conversations, generating summaries, and creating meeting notes,” said Takeshi Otsuki, Japan Country Manager, Dialpad. “Going forward, Dialpad will continue to leverage AI technology to deliver more effective and efficient business communications.

What Japanese Customers Get

Real-Time Japanese Transcription

Dialpad’s proprietary ASR delivers high-speed, high-accuracy transcription purpose-built for business calls and meetings.

AI Recaps With Action Items

Without the need to take notes, Dialpad automatically generates summaries that include conversation details, key decisions, and follow-up items, which can be easily shared and edited directly within the Dialpad app.

More advanced AI features

For Support and Sell licenses, AI-powered coaching capabilities that assist sales representatives and support agents in real time - such as AI Playbooks, AI Live Coach Cards, and Custom Moments - will be available. In addition, more advanced AI features, including AI Scorecards and the Company Dictionary, will be introduced soon.

All features are available at no additional cost through April 2026.

Availability and Eligibility

Dialpad’s real-time AI features are available in Japan starting today for new and existing customers. This applies to all accounts through April 2026.

The AI features can be used by enabling the settings for each office, department, or individual user.

Continued Use After Free Trial

Users who wish to continue using the AI features after the free period ends will need to separately subscribe to a new pricing plan that includes this access.

To sign up for the free trial, please visit: https://www.dialpad.com/jp/. To learn more about Dialpad, visit https://www.dialpad.com/.

About Dialpad

Dialpad is the AI-first communications and agentic platform defining the next era of business conversations. From customer service to sales to unified communications, Dialpad delivers AI-enhanced experiences for customers worldwide like Randstad, Nasdaq, Express Scripts, T-Mobile, Motorola Solutions, Tractor Supply, and Texas Roadhouse.

Backed by Andreessen Horowitz, Google Ventures, ICONIQ Capital, T-Mobile, OMERs and SoftBank, Dialpad is leading the Agentic AI revolution in business communications.

(Photo: Dialpad)

(Photo: Dialpad)

SIOUX FALLS, S.D. (AP) — Easter is around the corner, and it's time to start thinking about how to decorate your eggs.

Whether you're dying eggs for your table spread or planning to hide them for an egg hunt, it's important to follow food safety guidelines to minimize germs and maximize your egg quality.

Eggs are remarkably long lasting, so there needn't be a giant rush to eat them.

“Stores usually do turn over eggs pretty quickly, so the recommendations is you should consume eggs three to five weeks after you purchase them,” said Kara Lynch, food safety educator with Michigan State University Extension.

There is also a benefit in letting eggs age just a bit, as older eggs can be easier to peel. That's because eggs shrink over time within the shell, creating an air pocket between the egg and the shell.

Egg processors clean eggs before they reach store shelves, but it also is important to thoroughly cook eggs to reduce the risk of foodborne illness, especially salmonella. That bacteria lives naturally in the gastrointestinal and reproductive tracts of chickens, said Kimberly Baker, associate extension specialist at Clemson University.

To cook your eggs, place them in a saucepan, fill it with water and bring it to a boil. After that, put the lid on, turn the heat off and let it sit for about 12 minutes. Some also favor turning down the heat and simmering eggs.

You can vary the time in the hot water depending on a desire for harder boiled or slightly creamier eggs, but the yolk should be pretty solid to be safe. Boiling them for too long can risk creating green sulfur development on the outside of the yolk.

After that, Don Schaffner, food science department chair at Rutgers University, said there are two options.

You can run your eggs under cold water to reduce the temperature. From there, you can color them right away or place them back in the fridge until you're ready. Or, after you've boiled them, you can let them air dry until they've cooled.

The boiling process sanitizes the eggs, and as long as they are kept out of water, Schaffner said, they will remain safe to eat.

“You’ve boiled the egg, you’ve gotten rid of any bacteria that might be in the egg. And now you’ve air-cooled it, right? So it’s going to cool more slowly, it’s probably going to cook more,” he said. “But most importantly, you don’t have to worry about any bacteria from the water getting internalized into the egg.”

Either artificial or natural food dye is OK as long as the dye label says it's food grade. For those keeping track, the U.S. Food and Drug Administration has been updating its guidance and regulations regarding certain dyes.

And no, it's not a problem if the dye seeps through the shell.

“Eggs kind of naturally have their own abilities to absorb only so much,” Baker said.

As you're decorating the eggs and have the eggs outside, she suggested keeping your eggs in an ice bath, so they can stay at a cooler temperature while you're decorating.

Eggs should generally be kept at or below 40 degrees (4.4 degrees Celsius) to minimize the risk of contaminants.

Cooked eggs that weren't air-cooled should spend no more than two hours at room temperature. And that's cumulative, including the time spent decorating and the time spent hiding during the Easter egg hunt.

But if it's particularly warm, then that two-hour rule may be shortened to one hour, Lynch said.

Hard boiled eggs are generally good for about a week in the fridge.

Be careful with your eggs as you handle them.

One of the biggest concerns is making sure your eggs haven't cracked during an Easter egg hunt, making them vulnerable to contaminants. And once the egg has been hard boiled, there's no way to kill bacteria that get inside, Baker said.

“We don’t want to be putting them in the soil or in lawns where pets have gone to the bathroom,” she said.

Whether the eggs are hidden outdoors or in a corner of your home, you should rinse them in cool water before you peel them. And wash your hands, too, just in case the eggs have picked up something.

If the Easter egg hunt means your eggs will be at room temperature for longer than two hours, experts recommended using plastic eggs for the hunt instead of real ones to minimize food safety risk.

“If it’s an outdoor Easter egg hunt at any time, I would say go with the plastic eggs and be safe,” Baker said. “And use your dyed Easter eggs as your centerpiece on your table or your buffet, and enjoy them that way.”

FILE - Painted Easter eggs hang from an Easter Tree in Saalfeld, central Germany, March 30, 2018. (AP Photo/Jens Meyer, File)

FILE - Painted Easter eggs hang from an Easter Tree in Saalfeld, central Germany, March 30, 2018. (AP Photo/Jens Meyer, File)

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