BIRMINGHAM, England (AP) — Pakistan fielded a new-look team but the same old problems resurfaced as it plunged to 100-7 at lunch after being put into bat by England in the third and final cricket test at Edgbaston on Wednesday.
The touring team, which caused a major surprise by sending seven players home after its second-test defeat at Lord's, plus the head coach and the bowling coach, made four changes to the side but the batters were all at sea yet again.
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England's Josh Tongue appeals unsuccessfully, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Jofra Archer, left, celebrates the wicket of Pakistan's Azan Awais, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
Pakistan's Azan Awais walks off the pitch, after being dismissed by England's Jofra Archer, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Ollie Robinson celebrates the wicket of Pakistan's Abdullah Shafique, caught out by Dan Lawrence, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Josh Tongue, right, celebrates the wicket of Pakistan's Ghazi Ghori, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Ollie Robinson appeals, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England claimed a first breakthrough when the recalled Saim Ayub was trapped lbw for a duck to give quick bowler Ollie Robinson his 100th test wicket.
Jofra Archer then forced Azan Awais into offering mid-on fielder Josh Tongue a low, diving catch off a leading edge.
Abdullah Shafique was next to go, caught low down by Dan Lawrence at third slip off Robinson.
Shan Masood became the fourth wicket to fall when he lobbed the ball to mid-wicket off fast bowler Archer following a poor cross-bat stroke.
Fellow paceman Tongue then removed Pakistan captain Babar Azam before dismissing debutants Ghazi Ghori and Imran Randhawa, lbw and clean bowled respectively.
Saud Shakeel, who made a fighting 97 in a losing cause at Lord's, was the one shining light for Pakistan as he reached lunch on 37 not out. Razaullah Khan, another debutant, was unbeaten on 11.
England took an unassailable 2-0 lead in the series after beating Pakistan by 194 runs at Lord's.
See AP’s full cricket coverage here
England's Josh Tongue appeals unsuccessfully, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Jofra Archer, left, celebrates the wicket of Pakistan's Azan Awais, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
Pakistan's Azan Awais walks off the pitch, after being dismissed by England's Jofra Archer, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Ollie Robinson celebrates the wicket of Pakistan's Abdullah Shafique, caught out by Dan Lawrence, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Josh Tongue, right, celebrates the wicket of Pakistan's Ghazi Ghori, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
England's Ollie Robinson appeals, during day one of the third cricket test match between England and Pakistan, at Edgbaston, in Birmingham, England, Wednesday, Sept. 9, 2026. (Mike Egerton/PA via AP)
AUSTIN, Texas--(BUSINESS WIRE)--Sep 9, 2026--
Certinia today unveiled the System of Action for services businesses, which understands context, applies judgment, and then acts on trusted data and reasoning, so that every decision drives toward real business outcomes.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260909879512/en/
According to the 2026 Global Service Dynamics Report, an independent survey of 1,000 services and IT leaders worldwide, nearly all (98%) have deployed AI in their organization, but only 20% say it has exceeded expectations. Among those reporting success, 70% describe their operations as aligned or fully integrated across sales, delivery, finance, and customer success. Certinia's System of Action is built for exactly that kind of connectivity — uniting the data, the judgment, and the ability to act so that services organizations can run their businesses with certainty.
Certinia's System of Action powers modern services organizations through three integrated components. The first is foundational context: Certinia brings together professional services, customer success, financial management, and CRM data with the unstructured reality of daily work — calls, threads, meetings — into one unified source of truth, closing the gap between what's happening on the ground and what the business needs to know in real-time. The second is compounding intelligence; built on more than 17 years of Certinia's services domain expertise, drawn from the breadth of real projects, timecards, resourcing decisions, and estimates processed across its workflows, so judgment sharpens with every decision. The third is agentic action, which carries that judgment out exactly when and where it's needed, bringing the right knowledge and reasoning to every action across the services lifecycle.
Strengthening the System of Action is the largest expansion of Certinia's Veda AI suite to date, delivering an unprecedented solution purpose-built to operate businesses and accelerate sales & delivery across the entire services lifecycle. This includes new agents, a doubled library of Veda Intelligent Actions (VIAs) that bring Certinia's services expertise directly into existing workflows, and deployment options that provide the flexibility for organizations to use the AI in ways that best fit their stack, strategy, and requirements.
"AI can only move the needle for our customers when it's grounded in real business context and judgment they can trust — a system that understands the business, reasons through it, and acts with little to no margin for error," said DJ Paoni, Chief Executive Officer, Certinia. "That's what our System of Action delivers. Only Certinia can combine a trusted, unified data foundation with our breadth of services expertise and deep business reasoning to meet the accuracy standards services businesses require — and it's why our latest agentic capabilities help customers unlock stronger margins, faster time-to-outcome, and greater customer value."
“Organizations that connect management efficiency gains to delivery quality improvements achieve the strongest overall ROI. The key design principle: AI must be integrated across the full life cycle, not deployed as isolated tools in individual functions,” said Mickey North Rizza, Group Vice President, Enterprise Software and Agents, IDC ¹.
New Veda Agents to Run the Business and Accelerate Sales & Delivery
Certinia's expanded suite of agentic capabilities introduces a lineup of 14 new out-of-the-box Veda agents to accelerate sales and delivery.
Each agent turns the unstructured context of daily work into organizational memory, so automation gets sharper, capturing best practices with every project instead of starting from zero each time.
Using Veda's new agentic capabilities, services teams are able to:
Expanded Veda Intelligent Actions and Capabilities to Streamline Workflows
Certinia has more than doubled the library of Veda Intelligent Actions (VIAs) from 64 to 135. Veda Intelligent Actions are bite-sized, reusable capabilities that bring Certinia's deep domain expertise directly into a customer's workflow and whatever tools their teams already use.
New VIA capabilities offer benefits across every part of a services business:
AI Your Way Provides a New Level of Deployment Flexibility
Most vendors force customers to either adopt their proprietary AI or bring their own and lose depth. With Certinia’s new AI Your Way features, service firms no longer have to compromise. These capabilities provide flexibility across the Veda AI suite, letting organizations use the AI and agentic framework that fits their stack, strategy, and requirements.
Certinia's AI Your Way capabilities give services organizations the option to:
Whether an organization is standardized on Agentforce, building on Claude or Microsoft Copilot, or wants Certinia's own native AI platform to do the heavy lifting, every path draws from the same library of trusted, governed actions grounded in the right context and judgment.
Committing to 100% Agentic Capability Coverage by Year End
Today’s release accelerates a broader trajectory that will culminate in 100% agentic capability coverage across Certinia’s System of Action by year-end, comprising 40+ agents and 300+ VIAs across the services lifecycle. Every professional services, customer success, and financial workflow will be able to be executed by an agentic capability or a human, giving organizations total flexibility in how they operate.
The Advantage That Compounds
As AI models become increasingly interchangeable, competitive advantage will shift to organizations holding the specific data and judgment those models depend upon to act. While every services organization will soon have access to roughly the same AI intelligence, they will not have the same underlying data, institutional judgment, or track record of decisions made and outcomes fed back into ongoing judgment.
That is the unique advantage Certinia has that no other PSA vendor built on siloed functionality can replicate. Certinia's depth of proprietary context and intelligence is what makes Veda the most complete and trustworthy agentic solution built on real business judgment, and it is why Certinia is the durable advantage the world's leading services organizations are built upon to help them protect margins, shorten time-to-outcome, and grow customer value with certainty.
To learn more and see the System of Action in practice, register for Certinia's live webinar Insight to Impact: Introducing the System of Action for Modern Services on September 30, 2026, as product experts demonstrate the system and how it can benefit your organization.
¹ IDC, Operationalizing AI in Professional Services: Practical Steps Toward an Intelligent Operating Model, #US54625226, June 2026
About Certinia
Certinia is the leading System of Action for services businesses, powering organizations with the unified source of truth, services expertise and reasoning, and agentic action to bring the right knowledge and judgment to every decision across the entire services lifecycle. Purpose-built for professional services, customer success, and financial management, the world’s leading services organizations rely on Certinia to maximize margins, deliver faster time-to-outcome, and grow customer value with certainty. Certinia is backed by Haveli Investments, TA Associates, General Atlantic, and Salesforce Ventures. For more information, visit www.certinia.com.
Certinia's System of Action architecture, spanning Professional Services, Customer Success, and Financial Management.
